Welcome to our new Director of Customer Operations!

Frequently Asked Questions

• What does a Director of Customer Operations actually do at a LiDAR software company?

  At a Physical AI software company, the customer operations director bridges the gap between technical deployment and business outcome. The role typically owns post-sale implementation, integration partner management, and customer health across industries from aviation to logistics. At Outsight, where the SHIFT platform is active across airports such as Dallas Fort Worth and Paris-Charles de Gaulle, train stations, factories, and smart-city intersections on five continents, that scope is particularly broad. Because LiDAR deployments span edge hardware, cloud pipelines, and third-party systems, the function requires both engineering fluency and commercial accountability, coordinating across sensor vendors, system integrators, and end-operator teams simultaneously.

• Why do LiDAR software deployments need dedicated customer operations leadership?

  Infrastructure-based Physical AI deployments are not plug-and-play installations. Each site requires sensor placement simulation, edge processing configuration, integration with existing business systems such as flight databases or warehouse management platforms, and ongoing tuning against operator-defined KPIs. Outsight's SHIFT platform, for instance, spans 3D simulation, digital twin creation, and open integrations across airports, train stations, and factories on five continents, making structured customer operations essential from day one. A dedicated operations function reduces time-to-value, prevents configuration drift over months of operation, and gives operators a single accountable contact when performance thresholds are missed.

• How does Google Cloud experience translate to deploying on-premise LiDAR edge solutions?

  Google Cloud engineering roles involve architecting distributed data pipelines, managing multi-tenant workloads, and delivering against enterprise SLAs at scale. Those patterns transfer directly to edge-cloud hybrid LiDAR deployments, where raw point-cloud data is processed locally for sub-50ms latency and selectively forwarded to cloud analytics layers. Outsight's SHIFT platform follows exactly this architecture, combining on-site 3D perception with cloud-side analytics and open integrations across airport, factory, and smart-city sites. Experience with large industrial verticals such as automotive and logistics also maps well to the multi-site, multi-sensor deployments Outsight runs for customers like BMW factories and Dallas Fort Worth Airport.

• What role do system integrators play in LiDAR-based spatial intelligence projects?

  Global system integrators handle procurement, on-site installation, local regulatory compliance, and often ongoing maintenance contracts that the software vendor does not staff directly. In airport and smart-city deployments, integrators such as INDRA or SICE act as the primary contractor, embedding the spatial intelligence platform within a broader infrastructure upgrade. SICE, for example, works with Outsight's SHIFT platform to deploy 3D LiDAR perception across train stations in Spain, coordinating hardware from multiple vendors while the platform maintains a unified Motional Digital Twin across all sites. The software vendor's customer operations function works through these partners to ensure technical fidelity across dozens of locations without needing direct presence at each one.

• How does Outsight deliver support across time zones given its global deployment footprint?

  Outsight operates seven offices across three continents: Paris, Sophia-Antipolis, and Alicante in Europe; San Francisco and Dallas in the United States; Singapore and Hong Kong in Asia. That geographic spread enables follow-the-sun engineering coverage, so a sensor anomaly flagged at a Singapore airport at local midnight reaches an active support team in Europe rather than waiting for business hours. This matters in practice because the SHIFT platform runs 24/7 operations across deployments on five continents, including high-traffic environments such as Dallas Fort Worth and Paris-Charles de Gaulle, where any gap in monitoring translates directly into missed events or delayed responses.

• What industries are adopting LiDAR-based Physical AI outside aviation?

  Active deployments span several verticals. BMW uses infrastructure-based Physical AI across automotive factories for worker safety and autonomous mobile robot coordination. Sacyr's Hospital Cognitivo in Madrid applies people flow monitoring to healthcare facilities. The City of Bellevue, Washington uses it for intersection safety under a Vision Zero program. Energy and logistics operators are deploying perimeter intrusion detection and warehouse throughput monitoring. Outsight's Motional Digital Twin underpins several of these use cases, tracking the movement of people, vehicles, and robots in real time through infrastructure-mounted LiDAR rather than sensors attached to the moving entities themselves. The common thread across all verticals is a need to monitor movement anonymously and in real time across a defined physical site.

• Who is Aurélien Galicher and what position did he take in 2023?

  Aurélien Galicher joined Outsight as Director of Customer Operations, a hire the company announced in March 2023. His mission is to accelerate the adoption by Outsight's customers of its Spatial Intelligence software built on 3D LiDAR, across many industries and in both edge and cloud deployments. Outsight presented his arrival as a strong reinforcement of its business team, citing his knowledge, skills and professionalism, and his previous role leading Customer Engineering at Google Cloud.

• What did Aurélien Galicher do at Google Cloud before becoming Director of Customer Operations?

  Before joining Outsight, Aurélien Galicher led Customer Engineering at Google Cloud. In that role he built a proven track record of scaling multi-million euro industrial projects across several verticals, including Automotive, Logistics, Energy and Utilities. He also gained experience in contracting, selling and delivering solutions directly to final users or through global integration partners. Outsight brought him in to accelerate customer adoption of its Spatial Intelligence software based on 3D LiDAR, on the edge and in the cloud.

• When was Aurelien Galicher announced as the new Director of Customer Operations?

  Outsight announced that Aurélien Galicher was joining the company as Director of Customer Operations on 29 March 2023. The company described the news as another important step for its business team, with Aurélien arriving from Google Cloud to accelerate the deployment of its solution. His appointment was framed around helping customers across many industries adopt Outsight's Spatial Intelligence software built on 3D LiDAR, whether it runs on the edge or in the cloud.

• Which industries did Aurelien Galicher work in before joining the customer operations team?

  Aurélien Galicher scaled multi-million euro industrial projects across a range of verticals before joining Outsight, including Automotive, Logistics, Energy and Utilities. He did this while leading Customer Engineering at Google Cloud. This cross-industry background matches Outsight's goal, stated in the announcement of his appointment, of accelerating the adoption of its Spatial Intelligence software based on 3D LiDAR across many industries, both on the edge and in the cloud.

• Can 3D LiDAR-based Spatial Intelligence software run on the edge as well as in the cloud?

  Yes. When Outsight announced Aurélien Galicher as Director of Customer Operations in March 2023, it stated that his role was to accelerate customer adoption of its 3D LiDAR-based Spatial Intelligence software both on the edge and in the cloud. The company described this adoption as spanning many industries. Aurélien brought experience from leading Customer Engineering at Google Cloud, where he scaled multi-million euro industrial projects across verticals such as Automotive, Logistics, Energy and Utilities.

• Are Spatial Intelligence solutions delivered directly to end users or through integration partners?

  Both routes are covered. In announcing Aurélien Galicher as Director of Customer Operations, Outsight highlighted his experience in contracting, selling and delivering solutions directly to final users as well as through global integration partners. The company described this experience as a strong asset to reinforce its business team. His role is to accelerate customer adoption of Outsight's Spatial Intelligence software built on 3D LiDAR across many industries, both on the edge and in the cloud.

• Why was a Google Cloud customer engineering leader hired to run customer operations for a Spatial Intelligence platform?

  Outsight hired Aurélien Galicher, previously head of Customer Engineering at Google Cloud, to accelerate the deployment of its Spatial Intelligence software based on 3D LiDAR. His track record of scaling multi-million euro industrial projects in Automotive, Logistics, Energy and Utilities matched the company's goal of growing adoption across many industries. His experience delivering solutions both directly to final users and through global integration partners was seen as a key reinforcement of the business team.

• What was the main goal of the Director of Customer Operations role announced in 2023?

  The main goal of the role is to accelerate the adoption of Outsight's Spatial Intelligence software built on 3D LiDAR by its customers. Outsight stated that this adoption spans many industries and covers software running both on the edge and in the cloud. By appointing Aurélien Galicher, who scaled multi-million euro industrial projects while leading Customer Engineering at Google Cloud, the company aimed to reinforce its business team with his experience in contracting, selling and delivering solutions.

• How large were the industrial projects Aurelien Galicher managed before this role?

  According to Outsight's announcement, Aurélien Galicher has a proven track record of scaling multi-million euro industrial projects across various verticals, including Automotive, Logistics, Energy and Utilities. Before joining Outsight as Director of Customer Operations, he led Customer Engineering at Google Cloud. He also brings experience in contracting, selling and delivering solutions directly to final users or through global integration partners. Outsight expects him to accelerate customer adoption of its Spatial Intelligence software based on 3D LiDAR, on the edge and in the cloud.

• Which team did Aurélien Galicher strengthen when he joined as Director of Customer Operations?

  Aurélien Galicher joined Outsight's business team, which the company said his arrival would reinforce. Outsight described the appointment as another great piece of news for this team, citing his knowledge, skills and professionalism. His experience in contracting, selling and delivering solutions to final users and through global integration partners was highlighted as a strong asset for accelerating the deployment of Outsight's Spatial Intelligence software built on 3D LiDAR.