Groupe ADP talks about Outsight's solution

Frequently Asked Questions

• What does LiDAR passenger flow monitoring actually show on a live dashboard?

  A live LiDAR flow dashboard typically displays zone-level occupancy counts, real-time waiting time estimates at individual counters or kiosks, and running passenger totals per monitored area. The view updates continuously, giving operations staff a spatial picture of where demand is concentrated at any given moment. At Paris-Charles de Gaulle, Groupe ADP uses Outsight's SHIFT platform to deliver exactly this kind of situational awareness: the system processes 3D LiDAR point clouds through a sub-50ms pipeline and presents anonymized flow data without any camera image or biometric data ever appearing on screen, since LiDAR captures shape and motion rather than faces or identifying features.

• How does an airport scale a LiDAR pilot from one terminal to multiple sites?

  A pilot typically starts with a single high-traffic zone, such as check-in or security, to validate sensor placement, coverage geometry, and KPI accuracy against manual counts. Once the data model is confirmed, the same software configuration deploys across additional terminals or airports with minimal re-engineering, because the perception pipeline is sensor-agnostic and site geometry is re-mapped rather than rebuilt from scratch. Outsight's SHIFT platform is designed around this pattern: infrastructure-mounted LiDAR feeds a Motional Digital Twin that captures how people and vehicles move through a space, and that twin can be extended to new sites by re-mapping geometry rather than rewriting the underlying pipeline. Groupe ADP followed this approach, moving from Paris-Charles de Gaulle to additional sites after the initial CDG validation confirmed the data model.

• Can LiDAR measure wait times at self-service kiosks differently from staffed counters?

  Yes. Because each kiosk or counter is defined as a separate zone of interest inside the spatial model, the system tracks occupancy and dwell time independently for each zone. A passenger queuing at a self-service kiosk follows a different spatial path than one at a staffed counter, and the system maintains distinct queue-length and wait-time metrics for each. Outsight's Motional Digital Twin applies exactly this zone-based logic at Paris-Charles de Gaulle for Groupe ADP, where the 3D LiDAR infrastructure captures shape and motion anonymously, without faces or biometric data, enabling operators to compare service channel performance across kiosks and staffed counters in real time.

• Why do airports demonstrate LiDAR flow solutions at trade shows rather than just publishing data?

  Live spatial dashboards are easier to communicate in person than in documents, because the value proposition is immediate and visual: a viewer can watch zone occupancy update in real time as people move through a demo space. Trade show environments also let procurement teams from multiple airports observe the same demonstration, which accelerates vendor evaluation cycles. Vivatech and Inter Airport Europe serve as recurring venues where airport operators present their deployed solutions to peer airports still in the evaluation phase. Groupe ADP, for example, has showcased its Paris-Charles de Gaulle deployment built on Outsight's SHIFT platform, allowing other airport operators to see live 3D flow data in action rather than relying on static reports or case study documents.

• What is the difference between counting passengers in a zone and tracking their full journey through a terminal?

  Zone counting measures how many people are inside a defined area at a given moment, a useful input for staffing and queue management at a single checkpoint. Full journey tracking assigns each person a persistent anonymous ID from terminal entry to gate, following the complete path across multiple zones, calculating segment-by-segment travel times, and identifying where delays accumulate. Zone counting is the simpler starting deployment; journey tracking requires sensor coverage across the full terminal and a fused multi-sensor point cloud. At Paris-Charles de Gaulle, Groupe ADP deployed Outsight's infrastructure-based LiDAR solution to enable exactly this progression, moving from localized occupancy data toward terminal-wide flow intelligence through the SHIFT platform's real-time 3D perception pipeline.

• Does a LiDAR passenger flow system require internet connectivity to operate in real time?

  The core perception pipeline runs on edge hardware located at the deployment site, so real-time tracking and alerting function without a cloud connection. Raw point clouds are processed locally by edge software, and only structured entity data travels to dashboards or operations centers. Outsight's SHIFT platform follows this architecture: its sub-50ms end-to-end pipeline operates on-site, as seen in deployments such as Paris-Charles de Gaulle with Groupe ADP, where continuous passenger flow intelligence is maintained independently of upstream network availability. Cloud connectivity is used for historical data storage, remote monitoring, and software updates, but the live operational layer is designed to remain functional even during network interruptions.